Progressive Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/31/2024.
2.5
4,044 reviews
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4,044 reviews from WalletHub and across the web
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Progressive Insurance Review
Progressive is rated 3.9/5 by WalletHub’s editors, based on sample quotes, reviews from customers, and ratings from J.D. Power. Progressive customer reviews highlight the company’s low prices, but they also describe poor customer service experiences and lackluster coverage at times. In addition, Progressive’s NAIC rating is 1.45, which means it has received more complaints than the average car insurance provider, adjusted for size.
Progressive Insurance Pros and Cons
Pros | Cons |
Competitive rates | No policy discounts for safety equipment |
Convenient price comparison tools | Relatively poor customer service |
Discounts & deductible savings for safe drivers | |
Accident forgiveness |
Progressive Insurance Ratings
- Reviews on WalletHub: 2.5/5
- J.D. Power: 4.1/5
- NAIC: 1.45
- BBB: A+
- S&P: A
- Moody’s: Aa2
- AM Best:A+
Progressive Auto Insurance Review Highlights
Rank — Cheapest quartile among major car insurance companies in terms of price, according to WalletHub's research.
Top Discounts — Snapshot® (save $130 on average), safe driver (save 31% on average), good student (requires a “B” average or better), and teen driver (simply for adding someone under the age of 18 to your policy).
Basic Coverage Options — Bodily injury liability, property damage liability, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Options — Roadside assistance, custom parts/equipment protection, rental reimbursem*nt, and “deductible savings bank,” which helps reduce your collision and comprehensive deductibles over time when you remain claim-free.
Rideshare Add-On — Extend your auto policy to protect you and your vehicle while driving for a ridesharing company.
Other Specialty Auto Insurance — Commercial, classic car, and Mexico auto insurance.
To help drivers better understand how much Progressive car insurance costs, WalletHub’s editors obtained sample Progressive car insurance quotes for a total of six driver profiles, which are fairly representative of drivers across the U.S. You can learn more about these sample quotes in the Methodology section of our full Progressive Insurance Review.
Progressive Auto Insurance Quotes
Driver Profile | Average Quote |
18-Year-Old | $146 per month |
21-Year-Old | $84 per month |
45-Year-Old | $46 per month |
45-Year-Old with a Speeding Ticket | $83 per month |
45-Year-Old with DUI | $101 per month |
55-Year-Old | $46 per month |
65-Year-Old | $49 per month |
All in all, Progressive has a variety of low-cost car insurance options, even for people with young drivers on the policy. Progressive also distinguishes itself from competitors through its innovative use of technology designed with safety, convenience and affordability in mind. For example, the Name Your Price® tool allows Progressive to offer a range of coverage options tailored to fit your budget.
As a result, Progressive ranked in the cheapest quartile in WalletHub's price ranking study.
Progressive Home Insurance Review Highlights
Progressive offers both homeowners insurance and renters insurance, along with discounts for bundling them with other Progressive insurance policies.
A homeowners insurance policy from Progressive protects your personal property from fire, most acts of nature, damage or theft. It also protects you, the homeowner, financially in case of an injury that occurs on your property.
Progressive renters insurance protects your personal belongings and helps pay for unexpected expenses, medical bills or legal fees incurred because of things like fire, storm damage or theft. However, it won’t cover damage caused by pests (termites, rodents, etc.), natural disasters (flooding, earthquakes, etc.) or aggressive dog breeds. It won’t cover personal belongings stolen from out of your vehicle like a homeowners insurance policy would, either.
Progressive homeowners and renters insurance policies both cover damaged or stolen electronics, appliances, tools, furniture, clothing and other personal possessions. But more expensive pieces, like works of art or jewelry, may need a separate policy for proper protection. Both homeowners and renters insurance from Progressive also cover temporary living expenses if policyholders can’t stay in their dwelling during repairs caused by a covered loss. Overall, Progressive’s homeowners and renters insurance policies are affordable and provide dependable coverage.
Progressive Home Insurance Review Highlights
Coverage option — Condo insurance, flood insurance, homeowners insurance, home security insurance, home warranty insurance, mobile home insurance, renters insurance.
Discounts — bundle auto and homeowners insurance, quote in advance, alarm systems and safety devices, new purchase, receive documents by email, new home construction, pay in full.
Bottom Line: Is Progressive a Good Insurance Company?
Yes, Progressive is a good insurance company. Overall, WalletHub’s editors give Progressive a rating of 3.9/5 due to its competitive rates, long list of discounts, and innovative use of technology to encourage price comparison and safe driving.
In addition to auto insurance, Progressive offers policies for pets, weddings/special events, boats, recreational vehicles and more. Health, dental, vision, life and umbrella insurance coverage options are also available. To learn more, check out WalletHub’s complete Progressive Insurance Review. You can also read some of the reviews from fellow consumers below.
Product: Progressive Car Insurance
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3
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roadstar9220
@roadstar9220
I am really upset with Progressive and will be changing to another provider. My wife retired from her commute life & we move from San Francisco to a small town in North Carolina. What happens ? Progressive raises her insurance rates because she retired and drives less in a small town. Unbelievable !
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6
Charlotte Grace
@rzoyoung
I was with my 7 year old daughter when our car broke down. I called Progressive for roadside assistance and they told me I would have to wait until the next day to "possibly" get towed. I said, so you are telling me my daughter and I have to sleep in a car on the side of the road because this "insurance" I pay for cannot provide what is promised. The agent said,"I'm sorry ma'am. We cannot help you."
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6
sephmore
@sephmore
I have a policy with Progressive for four years. I will give them ZERO. I have no claims or tickets for those years. My payments never went down. I tried asking for discount since I had no accidents whatsoever for many years, not even a cent down and they kept on making false promises. Beware of this company who just wants your money…
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2
1
eericmatus
@eericmatus
I need a copy of my policy but the website link doesn't work, the phone wait is interminable, and the automated system appears to be unreachable. But, I love the fake keystroke sounds the useless automated voice answering system produces. I'll bet the bill payment part of the automated voice answering system works flawlessly, 'cuz that's something Progressive Execs would care deeply about.
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2
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diamondprincezz2010
@diamondprincezz2010
1 Star Rating
I called Progressive several times because I was unable to retrieve a quote I was given. I was promised that I would receive an email with the quote. I spent over an hour on the phone, kept checking my emails, and nothing. He then tells me I can retrieve it with the quote number. After numerous attempts and no successful retrieval of my quote, I called back and asked why it was impossible to get my quote in writing. I was then asked to hold while she did some research, and then she came up with what seemed to be an excuse that her supervisor had informed her, 'Our system is having technical difficulties.' I questioned, 'Since yesterday?' What a bunch of nonsense! Why do you not want to provide the Quote in writing? Why would I purchase a quote sight unseen? This, to me, is a red flag, and Progressive needs to be reported because it all sounds shady. Bad business and a horrible customer service experience!
Product: Progressive Car Insurance
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mike dinneen
@Michaeljdinneen
1 Star Rating
Flo,
I'll try and make this quick because, unlike my local laundromat, I know this review isn't going to put Progressive out of business. I am hoping it sways people from using this BS insurance company, more specifically the scam known as Progressive Snapshot.
I travel a lot for work and spend a lot of my time in NYC (where I don't need a car), so because I don't drive much, I thought Snapshot was the device for me! Wrong.
The first device didn't work. Super. The second piece of crap they gave me sometimes worked... meaning it wasn't always communicating with the server at Progressive. So, it's not 3 months (at least) with Big Brother in your car; it's 3 months of connected days. VERY different when the device is garbage and fails to tell you when it disconnects. I also got a different answer from every m*ron I spoke to over there.
But here are the facts. I left town on business for about 7 weeks. This is me proving to Progressive that I really DON'T drive it a lot; I wasn't being dishonest. During that time, the POS device went offline 3 times. I had to call a neighbor to reset it. PLUS, after not driving the car for the majority of the test period, I ONLY GOT A B+. There was ONE violation. I stopped short to avoid a biker—sorry!
One violation equaled a B+ and about $100 off my bill after MONTHS of not driving/driving like an old lady. None of the m*rons I spoke to could satisfactorily explain how 1 violation equaled a B+.
In conclusion, I really think this promotes bad driving habits. It conditioned me not to stop short, which is not a great reflex in NYC. The devices are garbage, so 3 months will be 5 or 6. AND even with 1 violation in months, the best you'll get is $100 off your policy. I'm certain that if you have 10-20 violations (they easily rack up, believe me), you'll end up owing a ton.
Steer clear (and very slowly).
Product: Progressive Car Insurance
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Leslie Garcia
@tutyleslie2001
1 Star Rating
I had a terrible experience with Progressive insurance. When I tried to cancel my policy, they claimed I owed them money, which was a complete lie. They scammed me and were very unhelpful when I tried to resolve the issue. I would not recommend Progressive to anyone.
Product: Progressive Boat Insurance
Comment
1 Star Rating
A terrible insurance company. I paid in full for a six-month policy, and they cancelled my policy after five months, saying I didn't pay an additional increase of $400 to my policy. Literally scammers, greedy, and have horrible customer service. I would never get insurance with them again.
Product: Progressive Car Insurance
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Jason Lents
@jasonl5
2 Star Rating
Progressive claimed that I owe this company, asserting that I had one claim when I had canceled that claim and found cheaper insurance. They say I owed money, which is dishonest, and this company is no better. I also filed a dispute.
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Amanda Berndsen
@spicket725
Exactly the same thing except I was a named driver on my mom's account and when she passed they changed her account to me. I didn't have a car so why would I have insurance. This account is the only thing dragging down my score. I feel a class action suite. Next stop is to filing official complaint with consumer protection. Every one who had the same thing happen needs to file complaint. Progressive trying to make money illegally targeting innocent consumers
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claudia santillan
@claudim
1 Star Rating
I just want to say that this insurance company has the worst communication staff. I had a car accident, and the person who hit me has Progressive. I gave Progressive two options for body shops to take my BMW X3 to, but when I mentioned the first shop, they said they don't work with them. So, I provided them with another shop and gave them the information. They confirmed they do work with that shop, but Jeremy, the manager, also told me he knows the body shop manager and has given work to them as well. It was all a scam; they never worked with that body shop. Now my car looks bad because Progressive failed to fix my car properly and lied about working with this shop. Is it easier for insurance to save money than to fix something properly? The parts the body shop used were aftermarket, and if you have to use aftermarket parts, at least get the job right. I had told this body shop that I do not want aftermarket parts because they rarely fit the vehicle correctly. Progressive has been very unfair, not taking responsibility for their lack of communication, and not informing me that they don't work with Classic Collision. The people I was dealing with were Sharay and Jeremy.
Product: Progressive Car Insurance
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Bradley Beegseng
@BBergseng
1 Star Rating
Worst company ever. I had an accident; the other party claimed full responsibility, and because they were underinsured, his insurance company had my insurance, Progressive, handle it. My own insurance company, Progressive, not only denied my damages but also lowballed me on other work. It's been almost two years and I still haven't received compensation for the $8,000 I had to pay out of pocket. This company is horrible. They will lie, stall, and make it nearly impossible to get paid. They require you to pay everything upfront and say they will reimburse you, but then they give you far less than what you paid. The adjusters they employ are dishonest. As a certified technician, they even tried to misinform me about damages to my vehicle. Please avoid this insurance company; it has cost me well over $50,000 in losses. They expect you to pay out of pocket for any surgeries because most hospitals I attempted to use refused to bill Progressive, stating they do not pay or it is difficult to get reimbursed. I'm not only sharing this because I am angry and frustrated but also because of their unprofessional behavior and outright lies.
Product: Progressive Car Insurance
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jasonhol1000
@jasonhol1000
1 Star Rating
The worst ever, never again in life will I pick them for my insurance for my car. Overcharged and not worth it. Geico is better, ten times better. I didn't have to put extra money or anything when I switched, just a flat rate of $130. I didn't have Progressive for 30 days and they charged me $100, and also charged me $345 even though I had no tickets and no accidents. Just a total rip-off.
Product: Progressive Car Insurance
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Fabio Fernandes
@fabiofernandes
1 Star Rating
PLEASE STAY AWAY
Terrible experience with Progressive
I recently had the unfortunate experience of dealing with Progressive after my car was involved in an accident on February 22. I cannot stress enough how disappointed and frustrated I am with their handling of the situation.
First and foremost, their estimate of my car as a total loss was completely inaccurate. Not only did they undervalue my vehicle, but they also failed to consider the possibility of repair. This left me in a difficult position, as I now have a car that I am unable to use but still have to pay for. To make matters worse, despite having possession of my car, Progressive refuses to cover the cost of a replacement vehicle or provide any form of temporary transportation. This has left me stranded and without a means of transportation, forcing me to rely on costly alternatives.
Even more infuriating is the fact that I am still expected to make monthly payments for a car that is essentially useless because they have my car. It is simply unacceptable for Progressive to expect me to continue paying for a vehicle that I am unable to use due to their own mishandling of the situation.
I have repeatedly reached out to their customer service team "Nicole Yecguanchuy", only to be met with vague responses and empty promises. It is clear that customer satisfaction is not a priority for Progressive. One of the most concerning incidents occurred when my car was at the body shop. Progressive was pressuring me to sign the papers to release the car, claiming that there was a fee they needed to pay if the car remained there. I decided to help them, I reluctantly signed the papers. However, as soon as I signed, Progressive suddenly stopped responding to my inquiries and concerns.
Since then, I have been left to deal with the consequences of their actions. Despite having possession of my car, Progressive has failed to provide any form of compensation or reimbursem*nt for the loss I have incurred.
I am now left in a situation where I have to continue making monthly payments to the bank for a car that I cannot use.
The accident occurred when another driver rear-ended my car. I immediately reported the incident to the police, who arrived at the scene and conducted a thorough investigation. The police report clearly states that the other driver was at fault for the collision and he also has Progressive. However, Progressive entered false information into their system, claiming that the accident was my fault.
As a result of this unjust attribution, I have suffered the loss of four points from my driver's license. These points not only affect my driving record but also have potential consequences on my insurance premiums. It is disheartening to see the negative impact this false claim has had on my reputation as a responsible driver.
In conclusion, my experience with Progressive has been nothing short of a nightmare. Their inaccurate assessment of my car as a total loss, refusal to provide a replacement vehicle or temporary transportation, and expectation of continued payments for a useless car have left me feeling cheated and taken advantage of. I strongly caution anyone considering their services to think twice before entrusting Progressive with their insurance needs.
Product: Progressive Car Insurance
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Paul Buettell
@rev57psb
1 Star Rating
Pray you do not get hit by someone with Progressive Insurance. The body shop I wanted to take my car to, attached to the dealer, will not deal with Progressive and refused to fix my car. The accident happened on Sunday, and I got a call from Progressive on Friday at noon. Now, keep in mind that I have to travel to an airport 1.5 hours away for work on Sunday. The body shop cannot take the car until Monday, and the rental place has no rentals available until late Monday. Progressive will not allow me to drop off the car Friday afternoon so I can get a rental, which I understand is contingent upon the body shop receiving the car. This arrangement would have allowed me to leave it at the airport. They have turned something simple into a nightmare. I did not cause the accident; I was parked and was backed into. They say pleasant things to tickle your ear, but I ended up doing all the legwork to make it happen.
Product: Progressive Car Insurance
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Christopher Brooks
@wittyscreenname74
1 Star Rating
Doubled my car insurance despite zero accidents, tickets, etc. Denied me accident forgiveness because they forgot to add it and then blamed me for "not adding it at the beginning of the policy." Wallet will not allow me to explain properly how angry this company gets me, but it involves holes in doors and my posterior
Product: Progressive Car Insurance
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eric jones
@Mcloving70
1 Star Rating
Progressive is the worst. My car got hit on March 17. It is now May 16, and they keep telling me they do not have a police report to process my claim to get my car fixed. They said it takes 4 to 6 weeks to get a police report. When I called on May 16, they still didn't have the police report. Unbelievable.
Product: Progressive Car Insurance
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lr575431
@lr575431
1 Star Rating
They charged my son (Jonathan Ramirez), even though he has a perfect driving record, the absurd amount of $450 for one month and could not justify it, so he dropped them. Nevertheless, we still stayed with them, but then we also received a significant monthly increase which they could not justify either. Consumers, beware of this company!
Product: Progressive Car Insurance
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morton7455
@morton7455
1 Star Rating
If I could give zero stars, I would! My policy got canceled after I had an auto accident, but before it was canceled, they increased my monthly premium! So, not only was I canceled without a real reason, I'm stuck paying a large "last payment" or else they will report me to the credit bureau.
I wasn't driving my vehicle when the accident occurred. They kept asking for information about the driver but never clearly specified what they needed. I spoke with my adjuster and explained that the person driving did not live with me. When I asked why they needed anything, I was told not to worry about it. Now, I got canceled because I didn't provide the information they requested! Even today, when I asked for specifics, they couldn't give me a direct answer to what was required. I was simply told I didn't provide what they needed, and that was the reason for the cancellation.
It's ironic how two weeks after the claim on my vehicle was completed—it took five weeks to get an answer about the damage (total loss or fixable)—I get canceled with no chance of being reinstated.
Product: Progressive Car Insurance
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Review Progressive
Progressive Q&A(154 questions)
Get answers to your questions about Progressive below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Most Popular
24
Upvotes
What rating does Progressive insurance have?
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24
3
McKayla Girardin, Car Insurance Writer
@mckayla_girardin
Progressive is rated 3.9 out of 5 by WalletHub's editors, based on factors such as customer reviews and watchdog-group ratings. For example, Progressive has a rating of 1.45 from the National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.
Progressive Insurance Ratings
- WalletHub Editors: 3.9
- AM Best: A+
- J.D. Power: 4.1
- NAIC: 1.45
- BBB: A+
- Standard & Poor's: A
- Moody's: Aa2
- Average User Rating on WalletHub: 2.6 /5
To learn more, check out WalletHub's complete Progressive car insurance review.
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23
Upvotes
Are Progressive insurance rates competitive?
Reply
23
4
WalletHub
@WalletHub
Yes, Progressive insurance rates are competitive, as the company is one of the 10 cheapest auto insurers nationally, according to WalletHub analysis. Progressive car insurance customers pay an average of $549 per year for coverage. Progressive's car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote,...
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27
Upvotes
Why is Progressive so cheap?
Reply
27
1
McKayla Girardin, Car Insurance Writer
@mckayla_girardin
Progressive is so cheap because it offers a wide variety of discounts and gives consumers tools to acheive the best rates possible, such as Progressive's price comparison tool and their Name Your Price program. A minimum coverage policy from Progressive costs an average of $86 per month, and Progressive premiums can be made even cheaper by taking advantage of discounts such as continuous insurance discount and paperless discount. Plus, Progressive rewards customer loyalty with discounts...
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5
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16
Upvotes
Is Progressive good at paying claims?
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16
4
Leif Olson, Car Insurance Writer
@leif_olson_1
Progressive is decent at paying claims compared to the average insurance company, according to J.D. Power's latest claims satisfaction survey. Progressive scored 861 out of 1,000 for their claims process, compared to the industry average of 873 out of 1,000.
How Progressive's Claims Process Compares to Competitors
Company | Claims Satisfaction Score |
Progressive | 861/1000 |
Farmers | 882/1000 |
State Farm | 882/1000 |
Geico | 874/1000 |
Kemper | 798/1000 |
Source: J.D. Power Claims Satisfaction Survey, 2022
It takes about 30 days, on average,...
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12
Upvotes
How much does insurance go up after an accident with Progressive?
Reply
12
Anamarie Waite, Car Insurance Writer
@anamarie.waite
Progressive insurance goes up by an average of 101% after an at-fault accident, according to the company. If the accident was not your fault or only your car was involved, you may not see your rates go up at all. If your premiums do go up, it won't be as significant as after an at-fault claim. The amount your rate increases depends on your location, the total cost of the claim, your prior driving history,...
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1
Upvote
Does Progressive roadside assistance have a towing miles limit?
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1
Lilah Butler, Car Insurance Writer
@lilah_c
Progressive roadside assistance has a towing limit of 15 miles or to the nearest qualified repair shop. You can choose to have your car towed to a shop that isn't the closest one, but you will have to pay for the extra mileage. Specific roadside assistance coverage may vary by state, however, so drivers should check their Progressive policy to learn the exact limits and exclusions of their plan.
In general, purchasing roadside assistance from a...
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Upvotes
What is the Progressive phone number?
Reply
Delaney Simchuk, Car Insurance Writer
@delaney_simchuk
The Progressive phone number is (888) 671-4405for general customer service, and customer service representatives are available 24/7. You can also contact Progressive by going to Progressive's wesbite and using the chat function, emailing customer service, or visiting a local agent.
How to Contact Progressive
- Call (888) 671-4405 to speak with a customer service representative
- Go to Progressive's website and use the chat function
- Mail your request to Progressive at The Progressive Corporation / 6300 Wilson Mills...
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15
Upvotes
Does Progressive have roadside assistance?
Reply
15
1
WalletHub
@WalletHub
Yes, Progressive offers roadside assistance as a policy add-on for about $50+ per year. coverage for things like jump starts, winching, flat tires, lockouts, and fuel deliveries. To get immediate help, members can request service online, through the Progressive mobile app, or by calling 1-800-776-4737.
What Progressive's Basic Roadside Assistance Covers
- Towing
- Jump starts
- Gas delivery
- Flat tire change
- Winching
- Battery charge for electric vehicles
- Lockout services ...
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1
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13
Upvotes
Who owns Progressive insurance?
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13
Lilah Butler, Car Insurance Writer
@lilah_c
Progressive is owned by its shareholders, as it is a publicly-traded company. The biggest shareholders are The Vanguard Group, BlackRock Fund Advisors, and Wellington Management, which have a combined ownership stake of almost 20%, according to public records, as of Q1 2021.
Progressive was founded in 1937 by Joseph Lewis and Jack Green. In 1965, Peter B. Lewis, the son of Joseph Lewis, took over the company. Progressive then went public in 1971. For...
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13
Upvotes
How do I cancel Progressive insurance?
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13
1
Delaney Simchuk, Car Insurance Writer
@delaney_simchuk
To cancel a Progressive insurance policy, call (866) 416-2003 to speak with a customer service representative and arrange for the cancellation to take effect immediately or at a future date. You can't cancel Progressive insurance online, but you can cancel over the phone at any time. Just remember to purchase a replacement insurance policy that takes effect prior to cancellation in order to avoid a lapse in coverage, if you plan to continue driving.
How...
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