Helping Our Customers Weather the Storm |Capital One (2024)

The information contained in this message is reflective of Capital One’s Founder and CEO's letter to associates. To read the full letter, click here.

While business activity has slowed, Capital One has continued to support consumer and business clients who rely on our products and services to live their lives, support their families, or make payroll. We have doubled ATM withdrawal limits and waived ATM fees for our banking customers. And our digital tools and servicing platforms allow consumers and businesses to manage their finances in resilient and convenient ways.

We have a range of policies and programs to accommodate customer hardships. For customers who let us know they are being impacted, we are here to support and work with them. We are offering assistance to consumers and small business owners, including waiving fees or deferring payments on credit cards or auto loans. Since our founding, we have been committed to serving the financial needs of all consumers across the credit spectrum. Our frontline associates are well-trained and well-prepared to serve customers in times of financial stress or hardship, and we’re grateful for the service they are providing as the number of hardship cases increases.

Even in these stressful times, we are committed to helping our customers succeed in the months and years ahead.

This is something that affects us all, and we are facing this together. If you’re a Capital One account holder, please see our COVID-19 Overview.

For additional resources, please see below:

Helping Our Customers Weather the Storm |Capital One (2024)

FAQs

What are some tips that will help you in hazardous weather conditions? ›

The most important things to remember are:
  • GET IN - If you are outside, get inside. If you're already inside, get as far into the middle of the building as possible.
  • GET DOWN - Get underground if possible. ...
  • COVER UP - Flying and falling debris are a storm's number one killer.

How to respond to bad weather? ›

At Your House: Go to your secure location if you hear a severe thunderstorm warning. Damaging wind or large hail may be approaching. Take your pets with you if time allows. At Your Workplace or School: Stay away from windows if you are in a severe thunderstorm warning and damaging wind or large hail is approaching.

What are examples of inclement weather? ›

Snow, sleet, frigid temperatures, high temperatures, heavy rain, hurricanes, high winds, tornadoes, wildfires, and other hazardous conditions are just a few of the inclement weather events your business may encounter. Unremarkable weather in one region can also be considered inclement weather in another.

How do I speak to Capital One customer service? ›

Manage authorized users
  1. Credit card customer service. For servicing of existing accounts only. 1-800-CAPITAL (227-4825)
  2. Credit card outside the US, call collect. 1-804-934-2001.
  3. Credit card online account support. 1-866-750-0873.
  4. Credit card fraud protection. 1-800-427-9428.

What are the best 3 ways to prevent damage from severe weather? ›

  • Identify and remove trees and branches that could fall on the building walls or roof, or on power lines.
  • Inspect and repair loose or damaged building components such as siding, soffit and fascia, shingles and roofing, brickwork, and brick chimneys.
  • Avoid using built-up roofs with aggregate or pavers on the surface.

What are 5 things you can do to prepare for emergency weather situations? ›

Five Ways To Be Prepared When Weather Strikes
  • Make a plan. One of the most important things you can do before severe weather strikes is to take a few moments to think through a plan ahead of time. ...
  • Know your location. ...
  • Assess your needs. ...
  • Consider all angles. ...
  • Expand your plan.
Sep 24, 2021

What is the safety message for bad weather? ›

Move to higher ground and stay away from storm drains, ditches, and streams. Stay away from flooded areas. Never walk or swim in flood waters. Remind parents and adults that driving into water of unknown depths or around barricades is dangerous, especially at night.

How do you say bad weather professionally? ›

Synonyms for Bad weather
  1. inclement weather. n.
  2. stormy weather. n.
  3. poor weather. n.
  4. poor weather conditions. n.
  5. rough weather. n.
  6. unfavourable weather conditions. n.
  7. adverse weather conditions. n.
  8. extreme weather. n.

How do you respond to a storm? ›

Take refuge in a small interior room, closet, or hallway on the lowest level during the storm. Put as many walls between you and the outside as you can. Stay away from windows, skylights, and glass doors.

What is an example sentence for inclement weather? ›

It was especially bad this year because of the inclement weather. They were not able to stand our inclement weather. What is more, it makes no allowances for inclement weather conditions and other difficulties.

What are examples of inclement? ›

inclement
  • The game was postponed due to inclement weather.
  • In case of inclement weather, the event will be moved inside to The Cube. ...
  • The event will be canceled in case of inclement weather. ...
  • Still, the inclement weather blanketed parts of the state.
May 3, 2024

How does weather negatively impact businesses' work? ›

Business operations: Weather can also disrupt business operations. For example, businesses may have to close if there is a power outage or if there is flooding. Supply chain disruptions: Weather can also disrupt supply chains.

Does closing a credit card hurt your credit? ›

Key Takeaways

Closing a charge card won't affect your credit history (history is a factor in your overall credit score). Closing a credit card could hurt your credit score by increasing your credit utilization if you don't pay off all your balances.

How do I build credit? ›

Ways to build credit
  1. Understand credit-scoring factors. ...
  2. Develop and maintain good credit habits. ...
  3. Apply for a credit card. ...
  4. Become an authorized user. ...
  5. Examine your credit mix. ...
  6. Apply for a special kind of personal loan. ...
  7. Make timely payments on other loans and accounts.

How do I talk to a live person at Direct Express? ›

You can obtain balance information at no cost by calling the Direct Express® card toll-free Customer Service Department number on the back of your card, 24 hours a day, 7 days a week, at 1 (888) 741-1115 (toll-free).

How can a person prepare for hazardous weather? ›

If you have time before severe weather hits, secure loose objects, close windows and doors, and move any valuable objects inside or under a sturdy structure. Help Your Neighbor: Encourage your loved ones to prepare for severe thunderstorms. Take CPR training so you can help if someone is hurt during severe weather.

How can we protect from weather hazards? ›

Prepare your home or workplace: Insulate walls and attics, caulk stoop doors, install storm windows, repair leaks and cut overhanging branches.

How can humans protect themselves from hazardous weather? ›

Postpone outdoor activities if thunderstorms are likely to occur. If a severe thunderstorm warning is issued, take shelter in a substantial building or in a vehicle with the windows closed. Get out of mobile homes that can blow over in high winds. Avoid electrical equipment and telephones.

What are some good safety tips for inclement weather? ›

Weather Service
  • • In Homes or Small Buildings... - Go to the basem*nt or a small interior room. ...
  • • Create an emergency supply kit. • Help parents prepare for bad weather. • Stay indoors. ...
  • • Indoors... - Stay away from windows and doors. ...
  • • Move to higher ground and stay away from storm drains, ditches, and streams. •

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