PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS, SECURITY DAN TRUST TERHADAP INTENTION TO USE APLIKASI JAGO (2024)

Authors

  • Ricardo Ananta KurniaUniversitas Kristen Petra
  • Trixie Nova Bella TandijayaUniversitas Kristen Petra

DOI:

https://doi.org/10.9744/jmp.17.1.64-72

Keywords:

perceived ease of use, perceived usefulness, security, trust, intention to use, Aplikasi JAGO

Abstract

Intention to use merupakan salah satu faktor penting yang harus diperhatikan oleh pengembang bank digital dalam membuat keputusan untuk tetap menjadi pilihan utama pengguna bank digital. Penelitian ini bertujuan untuk mengetahui pengaruh dari perceived ease of use, perceived usefulness, security dan trust terhadap intention to use. Jenis penelitian yang dilakukan adalah penelitian kuantitatif dengan teknik purposive sampling menggunakan software smartPLS v4. Hasil penemuan ini menemukan bahwa perceived ease of use dan security tidak memiliki pengaruh secara langsung terhadap intention to use, namun perceived usefulness dan trust memiliki pengaruh yang signifikan dan positif terhadap intention to use aplikasi JAGO.

References

Abdullah, F., Ward, R., & Ahmed, E. (2016). Investi-gating the influence of the most commonly used external variables of TAM on students’ Perceived ease of use (PEOU) and Perceived usefulness (PU) of e-portfolios. Computers in Human Behavior, 63, 75-90. https://doi.org/10.1016/j.chb. 20 16.05.014

Alkhowaiter, W. A. (2020). Digital payment and banking adoption research in Guld countries: A systematic literature review. International Journal of Information Management, 53, 102102. https://doi.org/10.1016/j.ijinfomgt.2020.102102

Anthony, D., & Mutalemwa, D. K. (2014). Factors influencing the Use of Mobile Payments in Tanzania: Insight from Zantel’s Z-pesal services. The Journal of Language, Technology & Entrepreneurship in Africa, 5(2), 69-93.

Anjelina. (2018). Persepsi konsumen pada penggunaan e-money. Journal of Language, Technology & Entrepreneurship in Africa, 2(2), 219-231

Azali, K. (2016). Cashless in Indonesia: Gelling Mobile E-frictions? Journal of Southeast Asian Economies, 33(3), 364-386. http://www.jstor.org/ stable/44132411

Chawla, D., & Joshi, H. (2019). Consumer attitude and intention to adopt mobile wallet in India – An empirical study. International Journal of Bank Marketing, 37(7), 1590-1618. https://doi.org/10.1108/IJBM-092018-0256

Cobanoglu, C., Yang, W., Shatskikh, A., & Agarwal, A. (2015). Are consumers ready for mobile payment? An examination of consumer acceptance of mobile payment technology in restaurant industry. Hospitality Review Journal, 31(4), 1-18.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008

Davis, F. D., Bargozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Manage-ment Science, 35(8), 982-1003. https://doi.org/10.1287/mnsc.35.8.982

Farooq, A., Ahmad, F., Khadam, N., Lorenz, B., & Isoaho, J. (2020). The impact of perceived security on intention to use e-learning among students. 2020 IEEE 20th International Conference on Advanced Learning Technologies (ICALT). https://doi.org/10.1109/icalt49669.2020.00115

Hansen, J. M., Saridakis, G., & Benson, V. (2018). Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers’ use of social media for transactions. Computers in Human Behavior, 80, 197-206. https://doi.org/10.1016/j.chb.2017.11.010

Kanchanatanee, K., Suwanno, N., & Jarernvongrayab, A. (2014). Effects of attitude toward using, perceived usefulness, perceived ease of use and perceived compatibility on intention to use e-marketing. Journal of Management Research, 6(3). https://doi.org/10.5296/jmr.v6i3.5573

Kumala, D. C., Pranata, J. W., & Thio, S. (2020). Pengaruh perceived ease of use, perceived usefulness, trust, dan security terhadap minat penggunaan GoPay pada generasi X di Surabaya. Jurnal Manajemen Perhotelan, 6(1), 19-29. https://doi.org/10.9744/jmp.6.1.19-29

Lai, P. C. (2018) Security as an extension to TAM model: Consumer’s intention to use a single platform e-payment. Asia-Pacific Journal of Management Research and Innovation, 13(3-4), 110-119. https://doi.org/10.1177/2319510x18776405

Lee, Y., Kozar, K. A., & Larsen, K. R.T. (2016). The technology acceptance model: Past, present, and future. Communications of the Association for Information Systems, 12(1), 752-783. https://doi.org/10.17705/1CAIS. 01250

Marangunić, N., & Granić, A. (2014). Technology acceptance model: a literature review from 1986 to 2013. Universal Access in the Information Society, 14, 81-95. https://doi.org/10.1007/s10209-014-0348-1

Moslehpour, M., Pham, V. K., Wong, W. K., & Bilgiçli, İ. (2018). E-purchase intention of Taiwanese Consumers: Sustainable Mediation of Perceived usefulness and Perceived ease of use. Sustainability, 10(1), 234. https://doi.org/10.3390/su10010 234

Phonthanukitithaworn, C., Sellitto, C., & Fong, M. W. L. (2016). An investigation of mobile payment (m-payment) services in Thailand. Asia-Pacific Journal of Business Administration, 8(1), 37-54. https://doi.org/10.1108/APJBA-10-2014-0119

Ramos, F. L., Ferreira, J. B., Freitas, A. S. D., & Rodrigues, J. W. (2018). The effect of trust in the intention to use m-banking. Brazilian Business Review, 15(2), 175-191. https://doi.org/10.15728/bbr.2018.15.2.5

Seetharman, A., Kumar, K. N., Palaniappan, S., & Webber, G. (2017). Factors influencing behavioural intention to use the mobile wallet in Singapore. Journal of Applied Economics and Business Research, 7(2), 116-136.

Shaw, N. (2014). The mediating influence of trust in the adoption of the mobile wallet. Journal of Retailing and Consumer Services, 21(4), 449-459. https://doi.org/10.1016/j.jretconser.2014.03.008

Singh, N., & Sinha, N. (2020). How perceived trust mediates merchant's intention to use a mobile wallet technology. Journal of Retailing and Consumer Services, 52, 101894. https://doi.org/10.1016/j.jretconser.2019.101894

Suh, B., & Han, I. (2002). Effect of trust on customer acceptance of Internet banking. Electronic Commerce Research and Applications, 1(3-4), 247-263. https://doi.org/10.1016/s1567-4223(02)00017-0

Taherdoost, H. (2017). Understanding of e-service security dimensions and its effect on quality and intention to use. Information and Computer Security, 25(5), 535-559. https://doi.org/10.1108/ICS-09-2016-0074

Upadhyay, P., & Jahanyan, S. (2016). Analyzing user perspective on the factors affecting use intention of mobile based transfer payment. Internet Research, 26(1). https://doi.org/10.1108/IntR-05-2014-0143

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology: Toward a unified view. MIS Quarterly, 27(3), 425-478. https://doi.org/10.2307/30036540

Wandira, R., & Fauzi, A. (2022). TAM approach: Effect of security on customer behavioral intentions to use mobile banking. Journal of Humanities and Social Sciences innovation, 2(2). https://doi.org/10.35877/454RI.daengku872

PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS, SECURITY DAN TRUST TERHADAP INTENTION TO USE APLIKASI JAGO (2024)
Top Articles
Latest Posts
Recommended Articles
Article information

Author: Virgilio Hermann JD

Last Updated:

Views: 5565

Rating: 4 / 5 (41 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Virgilio Hermann JD

Birthday: 1997-12-21

Address: 6946 Schoen Cove, Sipesshire, MO 55944

Phone: +3763365785260

Job: Accounting Engineer

Hobby: Web surfing, Rafting, Dowsing, Stand-up comedy, Ghost hunting, Swimming, Amateur radio

Introduction: My name is Virgilio Hermann JD, I am a fine, gifted, beautiful, encouraging, kind, talented, zealous person who loves writing and wants to share my knowledge and understanding with you.