What is the claims experience of other industry players?
Over time Insurance Watch has helped many of its customers to make successful claims on their policies. In other parts of the website we provide examples of theseLife Insurance,TraumaandIncome Protectionclaims. In our experience very few claims are declined, although non disclosure can put clients at risk. As every claim is different in its circ*mstances, it is difficult to generalize these results across insurers.
Arecent survey of adviserstried to obtain an industry wide perspective of the relative claims performance of insurance companies. The survey results ranked insurers according to adviser perceptions of how the companies managed claims. However as the claims experience of each adviser may be limited, the results are likely to be subjective rather than based on factual data.
What is the experience of customers who have submitted claims?
Customer reviewshave been left on our website by over 1,500 Life, TPD, Trauma and Income Protection policyholders. From these we can learn about theclaims experiences of individuals– both good and bad. But again we can’t know the full circ*mstances behind each claim (e.g. were these superannuation or retail policies, was non-disclosure involved etc) or how indicative these particular claims are of an insurer’s overall performance.
What we do know is that good news stories often don’t often receive much publicity. So we have collected claims videos from various insurers telling the moving stories of clients who have needed to make a claim and how this has made a difference to their lives and the lives of their families.
You can watch videos of their real life stories below:
Life Insurance and TPD Claims Stories
Trauma / Critical Illness Claims Stories
Income Protection Claims Stories
