Lending Appeals (2024)

If your application is declined and you believe we haven’t taken into account all of your circ*mstances, you have the right to appeal our decision. You need to submit your appeal within 30 days of the date of the decline letter.

If you do wish to appeal, please let us know if there is any other information you could show us in support of your appeal.

You can call our business management team to make an appeal. If your annual turnover is less than £3 million, call 0345 072 5555. If your turnover is above £3 million, call 0800 022 4378. Lines are open Monday to Friday 8am to 6pm, except on UK bank holidays. Please quote ‘Lending application' if you call us so we can get you to the right team as quickly as possible.

If your circ*mstances have changed, we'd be happy to reassess your application.

You also have the right to appeal if you’re unhappy with the conditions relating to agreed lending, such as the need to provide security, regular financial trading information or up-to-date property valuations.

Appeals can only be submitted before you draw down on the credit facility. You cannot appeal the proposed costs of agreed lending, such as interest rates, fees and costs or the standard terms and conditions, nor appeal after funds have been drawn down.

You can appeal the decline decision and have it independently reviewed by a specialist in our lending appeals team.

You also have the right to appeal conditions relating to your requested lending, but not the proposed costs of lending, such as interest rates, fees and costs, or the standard terms and conditions.

You can call our business management team to make an appeal. If your annual turnover is less than £3 million, call 0345 072 5555. If your turnover is above £3 million, call 0800 022 4378. Lines are open Monday to Friday 8am to 6pm, except on UK bank holidays. Please quote ‘Lending application' if you call us so we can get you to the right team as quickly as possible.

You can appeal a decision relating to any business borrowing facility such as loans, overdrafts, commercial mortgages, business credit cards, invoice financing, asset finance and trade finance.

You can appeal following any formally declined lending decision. An application is considered formal when we receive the correct information that makes a decision possible.

You can also appeal any of the conditions concerning your lending request, but not the proposed costs of agreed lending such as interest rates, fees and costs, or our standard terms and conditions.

If you submit an appeal relating to lending condition(s), this could delay how long it takes to implement your lending facility; however, we aim to deal with 90 percent of all appeals within 15 days of receipt.

Requesting an appeal does not guarantee that a decline decision will be overturned.