If I can't pay my mortgage loan, what are my options? | Consumer Financial Protection Bureau (2024)

First, call your mortgage servicer. You can find the telephone number for your mortgage servicer on your monthly mortgage loan statement. If you don’t get a monthly mortgage statement, look in the mortgage loan coupon book your lender gave you. You can also look on your mortgage servicer’s website. If you don’t know the name of your mortgage servicer, contact a HUD-approved housing counseling agency for help.

When you call your mortgage servicer, be prepared to explain:

  • Why you are unable to make your payment
  • Whether the problem is temporary or permanent
  • Details about your income, expenses and other assets like cash in the bank
  • If you are a servicemember and have received permanent change of station (PCS) orders. (This is important to mention, because you may qualify for loss mitigation options because of your military move.)

Many mortgage servicers have programs to help people avoid foreclosure. Your mortgage servicer will look at your situation to consider the options that may be available to you. The servicer may ask you to fill out a mortgage assistance application. After the servicer reviews the completed application, it will let you know what loss mitigation options, if any, it will offer to you.

Next, call a HUD-approved housing counseling agency. Through the Department of Housing and Urban Development (HUD), you can find an agency to help you. The counselor can:

  • Discuss your situation and whether you qualify for any programs or additional help
  • Help you understand the loss mitigation options your servicer offers and which options might work best for you
  • Guide you through the process of working with your servicer and any other programs and paperwork you may need
  • Help you at little or no cost with budgeting, credit card debt, or other financial problems that may be making it hard to pay your mortgage

You can use the CFPB's "Find a Counselor" tool to get a list of housing counseling agencies in your area that are HUD-approved. You can also call the HOPE™ Hotline, open 24 hours a day, seven days a week, at (888) 995-HOPE (4673).

If you are facing imminent foreclosure or have been served with legal papers, you may also need to consult an attorney.

What options might be available?

Some options that your servicer might make available include:

Watch out for Scams

A HUD-approved housing counseling agency can help you figure out which available options may work best for you. You don’t have to pay anyone to help you avoid foreclosure. The help you need is available at no cost to you from your servicer, or through a HUD-approved housing counseling agency.

Foreclosure scammers might tell you they’ll save your home from foreclosure, when they’re really just taking your money.

Watch for these scam warning signs:

  • You’re asked to pay upfront for help.
  • The company guarantees it will get the terms of your mortgage changed.
  • The company guarantees you won’t lose your home.
  • You’re asked to sign over title to your home or to sign other documents you don’t understand.
  • You’re instructed to send your payment to someone other than your mortgage company or servicer.
  • The company offers to do a “forensic audit.”
  • You’re told to stop paying your mortgage.
  • The company says they’re affiliated with the government, or uses a logo that looks like a government seal but is slightly different.

Tip: Use our checklist for more information on how to avoid foreclosure.

If I can't pay my mortgage loan, what are my options? | Consumer Financial Protection Bureau (2024)

FAQs

What can you do if you can't pay your mortgage? ›

What options might be available?
  1. Refinance.
  2. Get a loan modification.
  3. Work out a repayment plan.
  4. Get forbearance.
  5. Short-sell your home.
  6. Give your home back to your lender through a “deed-in-lieu of foreclosure”
May 28, 2024

What are the options after mortgage forbearance? ›

When forbearance ends, you may ask for an extension, modify your existing loan or refinance to a more affordable mortgage. Talk with your mortgage lender or servicer to discuss your options and choose the best one for your situation.

Can you pause your mortgage payments? ›

Forbearance is a process that can help if you're struggling to pay your mortgage. Your servicer or lender arranges for you to temporarily pause mortgage payments or make smaller payments. You still owe the full amount, and you pay back the difference later. Forbearance can help you deal with a financial hardship.

Can I get a deferment on my mortgage? ›

For homeowners facing tough times, it's possible to postpone monthly payments and still keep your house through a process known as deferment. Deferring your mortgage payments is not the same as entering into a forbearance plan, though the two options are sometimes incorrectly used interchangeably.

Who helps consumers who are having difficulty paying their mortgage? ›

Your mortgage servicer or a HUD-approved Housing Counseling Agency can help at no cost to you.

How long can you go without paying a mortgage payment? ›

Federal law usually requires a homeowner to be more than 120 days overdue before starting foreclosure, but earlier action can occur if there's no communication with the lender. It's important to discuss alternatives with your lender or a housing counselor to avoid foreclosure.

Is the mortgage Forgiveness Act still in effect? ›

California law conforms, with modifications, to federal mortgage forgiveness debt relief for discharges that occurred in tax years 2007 through December 31, 2012.

How long can a mortgage be in forbearance? ›

How long does mortgage forbearance last? Mortgage forbearance is intended to provide relief while you're dealing with a short-term financial problem, so it generally does not last more than one year. Some lenders will ask you to provide them with updates during the forbearance period.

What is the difference between a mortgage forbearance and a deferment? ›

Forbearance is when you temporarily pause your monthly mortgage payments, whereas a deferment is one possible option for repaying past-due amounts when exiting forbearance. With a deferment, past-due monthly payments are set aside to be paid by the end of the loan.

Who qualifies for deferment? ›

You're eligible for this automatic deferment if you're enrolled at least half-time at an eligible college or career school. If you're a graduate or professional student who received a Direct PLUS Loan, you qualify for an additional six months of deferment after you cease to be enrolled at least half-time.

What is a hardship deferment? ›

A deferment is a way to postpone paying back your student loans for a certain period of time. The economic hardship deferment is available only if you have a federal student loan. You are eligible only if you are not in default on your loans and if you obtained the loans on or after July 1, 1993.

Will mortgage companies allow you to skip a payment? ›

Borrowers must have a strong credit score to qualify for a skip-payment mortgage and they must otherwise be up to date on their mortgage payments. Borrowers should be aware that they will still owe the interest and principal that they would have paid in that month.

What happens if my mortgage goes up and I can't afford it? ›

Talk to your lender about alternative arrangements

So, if the new payments are looking unmanageable, ask about ways to make them more affordable. Solutions could include: extending the term of your mortgage. taking a payment holiday.

What happens if I lose my job and can't pay my mortgage? ›

If your mortgage is federally backed, you may be eligible for forbearance, which typically allows you to postpone payments for up to a year, and 18 months in some cases. 8 There are also additional options for mortgage relief, such as your state's Homeowner's Assistance Fund program.

How can I get out of my mortgage without penalty? ›

  1. Sell Your House. One of the best and fastest ways to get out of a mortgage is to sell the property and use the proceeds to pay off the loan. ...
  2. Turn Over Ownership to Your Lender. ...
  3. Let the Lender Seek Foreclosure. ...
  4. Seek a Short Sale. ...
  5. Rent Out Your Home. ...
  6. Ask for a Loan Modification. ...
  7. Just Walk Away.
Feb 22, 2021

How to walk away from a mortgage without ruining your credit? ›

Request a deed in lieu of foreclosure – A deed in lieu of foreclosure arrangement can help stave off financial hardship. Under its terms, you'll give your mortgage lender the deed to your home, releasing you from your mortgage responsibilities and avoiding having a foreclosure appear on your credit report.

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