To get a Capital One refund for a purchase, first contact the merchant you originally made the purchase from and ask them for a refund. If the merchant agrees, they will contact Capital One and the bank will credit the purchase amount to your credit card account. You can also dispute charges through Capital One itself. You can do so either by calling the number on the back of your card, or by mailing adispute format the listed address.
Keep in mind that you will also lose any rewards you earned from the purchase.
Steps to get a purchase refund with Capital One:
- Contact the merchant where you made the purchase and ask for a refund. If they agree, they will contact Capital One and the purchase amount will be credited to your account.
- If a merchant will not refund your purchase and you believe they should (for example, if the item came broken, you got charged the wrong amount, or the purchase was fraudulent), you can call Capital One at the number on the back of your card and ask to dispute the purchase.
- Provide information on why you think you should get your money back.
- Capital One will review the transaction and reach out to the merchant to try to resolve the situation.
- Capital One will give you a temporary credit for the purchase amount – and place a hold on your card in the same amount – until the dispute is resolved and they determine if you keep the credit or not.
Aside from purchase refunds, there are several other instances in which you can get a refund forCapital One credit cards.
Other ways to get a Capital One refund:
- Credit balance payment refund:For overpaid credit card bills, contact customer service at the number on the back of your card. You can also send a written notice via mail. Credit balance refunds will only be issued for payments over your current balance.
If a credit card balance refund has been on the account for four billing cycles, Capital One will automatically issue a check, which you’ll receive within 7-10 business days. When you overpay your account, this creates a credit balance which you can also use for purchases until you have charged enough to bring your balance back to $0. - Secured credit card deposit refund:Getting a Capital One secured credit card deposit refund can be done either by closing the account or by upgrading the card to an unsecured card.
Ultimately, it worth noting that Capital One refunds for purchases can take up to 90 days to be processed in case of a dispute. On the other hand, overpayment refunds take up to 10 days from the moment Capital One receives your claim. The same applies for deposit refunds on secured credit cards.
This answer was first published on 04/30/21 and it was last updated on 01/20/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
