Getting Debt Collectors to Remove Negative Information From Your Credit Report (2024)

You can negotiate with debt collection agencies to remove negative information from your credit report.

By Margaret Reiter, Attorney · UCLA School of Law
Updated by Amy Loftsgordon, Attorney · University of Denver Sturm College of Law

If you're negotiating with a collection agency on payment of a debt, consider making your credit reports part of the negotiations. You can ask the collector to agree to report your debt a certain way on your credit reports.

Here's how: The three major credit reporting bureaus (Experian, Equifax, and TransUnion) produce credit reports. Ask the collector to tell the bureaus to remove any negative information about the debt from your credit files. The collector might not agree, it might have to get the creditor's approval first, or you might have to pay a bit more on the debt; but it doesn't hurt to ask.

And if you get the collector to agree to accept less than the full amount to settle the debt, be sure the collector also agrees to report the debt as "paid in full" on your report.

How Delinquent Debts Are Reported on Your Credit Reports

After your debt has been transferred or sold to a debt collector, it will probably appear twice in your credit history. According to the credit reporting agency Experian, this is how it works: The debt starts as a current, never late account. As you get behind on the payments, it is typically reported as being 30 days late, 60 days late, 90 days late, etc.

The Debt Is Then Charged Off or Sold to Collections

Then, the creditor is likely to charge off the debt. Its status will be changed to "charged off" and "sold to collections." "Charged off" and "sold to collections" are both considered a final status. Although the account is no longer active, it stays on your credit reports.

When the debt is sold or transferred to a debt collector, a new collection account is added to your credit history. It appears as an active account, showing that the debt collector bought the debt from the original creditor.

If the debt is sold again to another collection agency, the status of the first collection account is changed to show that it was sold or transferred. Once again, the final status shows that the first collection account is no longer active, but that status continues to appear as part of the account's history.

When Negative Information Comes Off Your Credit Reports

Delinquent accounts may be reported for seven years after the date of the last scheduled payment before the account became delinquent. Accounts sent to collection (within the creditor company or to a collection agency), accounts charged off, or any other similar action may be reported from the date of the last activity on the account for up to seven years plus 180 days after the delinquency that led to the collection activity or charge-off.

Getting Collectors to Remove Negative Information

Because creditors are not required to report information to a credit reporting agency, when you negotiate a debt settlement, ask to have any negative information about the debt removed from your credit files. The collection agency might tell you that they can't make that decision—only the original creditor can remove the information. Ask for the name and phone number of the person with the original creditor who has the authority to make this decision.

Call that person and ask. Explain that you're taking steps to repay your debts, clean up your credit, and be more responsible. Emphasize that a clean credit report will help you achieve your goals. Be honest, but paint the bleakest possible picture of your finances. Explain illnesses and accidents, job layoffs, car repossessions, major back taxes you owe, and the like.

Getting a "Satisfied In Full" Reporting

If the collection agency agrees to settle for less than you owe, be sure it also agrees to report the debt it holds as "satisfied in full" to the credit bureaus. Get written confirmation from the creditor and the collector. The debt collector's confirmation should say that it will acknowledge the debt as paid in full when you pay the agreed amount.

If the creditor, or the debt collector if it has the authority, agrees to delete the original account line, get confirmation that it will submit a Universal Data Form to the three major credit reporting agencies deleting the account/tradeline. If the debt collector doesn't have the authority to act for the original creditor to delete the account information on the original debt, you might need to contact the creditor and the debt collector separately.

Getting Help

If you need help negotiating your debts, consider hiring a lawyer to help you.

Good debt settlement attorneys have negotiation skills developed over three years of law school and many years of practical experience, as well as extensive knowledge about debt collections. And if you're unsure about whether negotiating settlements is appropriate for your situation, an attorney can go over all of your options and give you advice specific to your circ*mstances. A lawyer can help you determine whether you should attempt to negotiate your debts or if you should do something else, like file for bankruptcy. If a creditor initiates a lawsuit against you for a debt, a lawyer can defend you in the suit.

In almost all cases, though, you should not hire a for-profit debt settlement company or other scammer debt-relief company.

Getting Debt Collectors to Remove Negative Information From Your Credit Report (2024)

FAQs

Getting Debt Collectors to Remove Negative Information From Your Credit Report? ›

Getting Collectors to Remove Negative Information

Can I get negative items removed from my credit report? ›

No, you cannot remove accurate information from your credit report. The bureaus are required to include all accurate information. While it's unlikely, you can ask the creditor to remove the negative item from your report.

What to say to creditors to remove negative reports? ›

Simply write a letter to your creditor to explain why you made the late or missed the payment and take responsibility for it. In the letter, it may help to point out that you have previously made consistently on-time payments and plan to continue that payment pattern. Then, ask the creditor to remove the negative item.

Can you ask a debt collector to remove entry from a credit report? ›

You can ask the creditor — either the original creditor or a debt collector — for what's called a “goodwill deletion.” Write the collector a goodwill letter explaining your circ*mstances and why you would like the debt removed, such as if you're about to apply for a mortgage.

Can a collection agency remove negative information? ›

You can negotiate with debt collection agencies to remove negative information from your credit report. If you're negotiating with a collection agency on payment of a debt, consider making your credit reports part of the negotiations.

How do I get derogatory marks off my credit report? ›

If the derogatory mark is in error, you can file a dispute with the credit bureaus to get negative information removed from your credit reports. You can see all three of your credit reports for free on a weekly basis. If the derogatory marks are not errors, you'll need to wait for them to age off your credit reports.

What is a 623 letter? ›

A 623 dispute letter is a written communication submitted to a credit bureau, typically by a consumer, to dispute inaccuracies or discrepancies in their credit report.

How can I get a collection removed without paying? ›

If there are negative items on your credit report but the information is accurately reported, you can write a goodwill letter to ask the creditor or collection agency to remove the collections account from your report. This isn't guaranteed to work, but it won't hurt to ask.

Is pay for delete worth it? ›

If you are able to get a pay-for-delete from a collection agency, it may help your credit. But the delinquent account with the original creditor will still remain on your credit report. A collection account paid in full reflects better on your credit report.

How do I remove a negative on my credit score? ›

How to remove negative points from your credit report
  1. Dispute credit errors on your reports. ...
  2. Make a goodwill request for deletion. ...
  3. Pay off any outstanding debt. ...
  4. Wait for your score to improve over time.

How long does it take for negative items to come off your credit report? ›

Highlights: Most negative information generally stays on credit reports for 7 years.

Can delinquency be removed from a credit report? ›

A late payment will be removed from your credit reports after seven years. However, late payments generally have less influence on your credit scores as more time passes.

How to remove negative influences on credit score? ›

You won't be able to remove negative information in your credit reports that's accurate. But deleting accounts you didn't open or disputing a late payment you believe was paid on time, for example, could help protect your credit score.

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