Agents Should Know Common Exclusions in Their E&O Policies (2024)

Agents Should Know Common Exclusions in Their E&O Policies (1)

Common Exclusions in an Insurance Agent’s E&O Policy

  • Post published:March 7, 2023
  • Post category:E&O

Errors and omissions coverage is necessary for independent insurance agents and brokers. But do you know about the common exclusions often found in E&O policies designed for insurance agents? It’s critical to understand how your coverage works and the nuances of how exclusions are applied to protect yourself from risk.

Read more about E&O coverage, conditions, and common exclusions now, then review your own policy for specifics about your coverage.

Common Exclusions Found in Insurance Agent’s E&O Coverage

Every insurance policy has exclusions, including E&O policies. Here are some common exclusions to watch for:

  • Dishonest, intentional, or criminal acts. Like most insurance policies, a typical E&O policy for insurance agents excludes dishonest, criminal, fraudulent, or malicious actions. While this exclusion is routine in most insurance policies, agents should be aware of it.
  • Cyber losses related to data breaches. This type of loss is typically excluded under the E&O policy since coverage is granted under a cyber liability policy. Agents should review their policy for more cyber-related conditions and exclusions. Consider a specific cyber liability policy to secure coverage for losses related to data breaches and other cyber-attacks.
  • Bodily injury and property damage losses. An agent’s commercial general liability policy extends coverage for bodily injury and property damage and these types of losses are excluded from most E&O policies.
  • Workplace harassment, unlawful termination, and discrimination. These types of claims generally fall under the EPLI (Employment Practices Liability Insurance) coverage. Workplace claims are generally excluded from E&O coverage.
  • Workplace injuries. Work-related injuries and illnesses fall under workers’ compensation coverage in most cases. Because coverage is afforded under another policy, it is excluded under the E&O policy.
  • Losses arising out of ancillary services. If you provide additional services to your clients that don’t fall under typical insurance business, losses related to those services are likely excluded from coverage under the E&O policy. There may be coverage under other policies. If you perform other services that are not insurance-related, understand whether you have coverage or not for losses related to these services.

How Insurance Agents Can Manage Common Exclusions in Their E&O Policy

First, read your policy. This is basic advice you likely give all of your policyholders, and you should follow it, too. Read through your policy and pay particular attention to conditions and exclusions. As an agent, you already know the policy wording is critical to your coverage so take the time to read your policy.

Next, review the basics when it comes to E&O claims. Check out this helpful blog by the American Agents Alliance discussing ten procedural mistakes agents make that can lead to E&O claims. Attend training as part of your annual continuing education credits and talk about potential E&O exposures in your agency.

Finally, follow best practices and standard procedures for every interaction and with every customer. Document coverage conversations and make sure rejections are signed and in the file. Manage common exclusions in your E&O policy by knowing what they are and managing your communications and files accordingly.

While E&O coverage isn’t required for insurance agents, many agents decide to purchase the coverage to protect their agency and themselves. Additionally, some carriers require agents to carry E&O coverage before they can write business for the carrier.

Refresh Your E&O Coverage with the American Agents Alliance

Members of the American Agents Alliance can request a free quote for E&O coverage. If your policy needs a refresh, request your quote today. Join the American Agents Alliance today to access this and other valuable member benefits.

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Agents Should Know Common Exclusions in Their E&O Policies (2024)

FAQs

What are common exclusions in an insurance agent E&O policy? ›

Exclude dishonest acts with no exception for "innocent insureds" Look for: "This policy does not apply to any claim or claim expenses based upon or arising out of any intentional, willful, criminal, fraudulent, malicious, or dishonest act or omission by any insured."

What is the most common E&O claim? ›

FAILURE TO OBTAIN/MAINTAIN PROPER COVERAGE

For P&C agents, this is the most common source of E&O claims.

What exclusions might be included in the insurance policy? ›

For example, most insurance policies won't cover damage caused by wear-and-tear to a vehicle or a home. Not only are these risks that can be controlled by taking proper precautions and through continued maintenance, but they're also an unavoidable aspect of owning the asset in question.

What does many E&O insurance policies have ownership exclusions mean? ›

Ownership exclusion means that the policy doesn't cover claims related to property that the insured or a related party owns or has a financial interest in.

Which of the following is an exclusion from coverage under E&O policies? ›

E&O insurance doesn't cover claims for property damage, bodily injury, workplace injuries, data breaches, intellectual property violations, or criminal acts such as fraud.

What are the major types of exclusions typically found in insurance contracts? ›

The three major types of Exclusions are: Excluded perils or causes of loss. Excluded losses. Excluded property.

What is an example of an error and omissions claim? ›

Real estate agent forgetting to include important details about a home. The buyer files a claim against your real estate firm for negligence. Marketing consultant providing advice that caused your client to lose money on their product or service. They file a claim against your marketing company as a result.

How to avoid E&O claims? ›

To prevent this scenario, minimize the number of agents working with the same client. Fewer people means fewer breaks in communication where errors could occur. In addition, have the client and the agent double-check their information to ensure everything is as it should be.

What all does E&O insurance cover? ›

What is E&O insurance? E&O insurance is a kind of specialized liability protection against losses not covered by traditional liability insurance. It protects you and your business from claims if a client sues for negligent acts, errors or omissions committed during business activities that result in a financial loss.

What is a list of exclusions? ›

The Office of the Inspector General's (OIG) List of Excluded Individuals/Entities (LEIE) provides information to the health care industry, patients and the public regarding individuals and entities currently excluded from participation in Medicare, Medicaid and all other Federal health care programs.

What are two of the most common exclusions used by underwriters? ›

Risky activity: Any death due to risky activities, such as skydiving or rock climbing, are usually counted as an exclusion. Substance abuse: If a policyholder's death is the result of drug or alcohol abuse, it may be excluded from their policy.

What are exclusion policies? ›

An exclusion is a provision within an insurance policy that eliminates coverage for certain acts, property, types of damage or locations. Things that are excluded are not covered by the plan, and excluded costs don't count towards the plan's total out-of-pocket maximum.

What are the two types of limits offered in E&O policies? ›

Errors and omissions insurance (E&O), also known as professional liability insurance, often includes two types of policy limits. The aggregate limit is the total amount your provider will cover for the policy term (usually one year). The per occurrence limit is the amount your provider will cover in a single claim.

What is the E&O clause in insurance? ›

An errors and omissions clause is a provision, usually in an obligatory reinsurance treaty, stating that an error or omission in reporting a risk that falls within the automatic reinsurance coverage under such treaty shall not invalidate the liability of the reinsurer on such omitted risk.

Are all E&O policies claims made? ›

Most general liability insurance policies for businesses are occurrence based policies, while errors and omissions (E&O) coverage is typically claims made.

What are standard exclusions for umbrella and excess policies? ›

An umbrella policy generally does not provide coverage for: your injuries or damage to your personal property. a criminal or intentional action causing damage to someone else. liability you assume under a contract.

What errors and omissions insurance is not likely to cover? ›

E&O insurance often does not cover bodily injury inflicted by your business as that is typically covered by general liability insurance. It's crucial that your E&O policy has a limit of liability large enough to cover the total cost of a property that your client has purchased.

What are the key person insurance exclusions? ›

The most common key person insurance exclusions are fraud, misrepresentation, and suicide. A claim can be denied in case of a proven instance of intentional dishonesty. During the first two years of every life insurance policy, there is a contractual clause known as the contestability period.

What does a typical errors and omissions insurance policy cover? ›

Most errors and omissions insurance policies cover judgments, attorney fees, court costs and settlements up to the limits of the policy. Some events resulting in a loss for a client may have occurred several years in the past, and the first time the mistake is apparent is when a court summons arrives in the mail.

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